Artificial intelligence (AI) is increasingly being used to optimise business processes that have traditionally been performed by humans. One such process is the back office, which involves the management of administrative tasks and functions such as accounting, finance, human resources and legal services.
Automation has been around for a long time, but it was never more than a process improvement tool. The real game-changer came when AI was added to the mix. It’s not just about automating repetitive tasks—it’s about making intelligent decisions based on data, and that’s what makes it so powerful.
Our new data and IoT solutions cover a multitude of industries; retail, transport and logistics, healthcare and Smart Spaces to name but a few. Below are some of the key areas Data and IoT can empower the back office.
Robotic process automation (RPA) is a technology that automates repetitive, rule-based tasks in the digital back office. RPA software robots mimic the actions of human workers to perform tasks such as data entry, data extraction, and data processing.By automating these tasks, RPA can significantly improve efficiency and reduce errors in the digital back office. It can also free up human workers to focus on higher value tasks that require creativity and critical thinking.
RPA can integrate with existing software systems, such as customer relationship management (CRM) and enterprise resource planning (ERP), to streamline processes and increase data accuracy. It can also be customized to meet specific business needs and scale as the business grows. As technology continues to advance, RPA will continue to play a crucial role in digital transformation efforts.
Customer engagement is the act of engaging with customers to create a meaningful experience. It’s a customer-centric strategy that is crucial for retailers, but can also be done by the customers themselves in many different ways. Customer engagement can take place through social media channels, customer service channels like chatbots and websites—even mobile apps! In addition to these traditional methods, some companies are taking it one step further by leveraging technology such as wearables or virtual reality headsets to create an immersive experience for shoppers.
Customer engagement isn’t just about how you communicate with your consumers; it also involves how you interact with them physically while they’re visiting your store—for example: giving them personalized recommendations based on their previous purchases or browsing history from online shopping carts at home may lead them towards products they didn’t even know existed before entering your brick-and-mortar location!