Extending the power of real time data alerting with response management
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Introduction
The world is changing and businesses are now using data to make decisions that could have a huge impact on their business. Data analytics has become an important part of the daily routine of most enterprises. They use this information to make better decisions, improve their products and services, increase efficiency and reduce costs.
This being said there are still some organisations that are not taking advantage of using the data to help protect their assets, people, brand and reputations. For example, in retail they may look at footfall in a location they are considering to locate but what about incidents that are happening in the area e.g. thefts, power disruption, traffic disruption, supply chain issues etc.
Using companies like Dataminr, organisations can access real time data to make decisions affecting the business and this data can be managed through their incident management platform to provide an end-to-end solution from alerts to resolution in one solution. In this article we will show you how Dataminr can help your organisation get more value out of its data by using their real time alerting systems and extending this with their end-to-end process all the way through to incident management.
One of the facts quoted by Dataminr was that ninety percent of C-suite executives expect their organisation to be hit by a cyber-attack, and 70% work in an economic sector that is directly affected by climate change and extreme weather events.
Why consider Dataminr?
Dataminr provides you a comprehensive way to use over half a million publicly available data sources to help you understand enterprise risk to your assets, employees, brand and reputation. Their AI platform cross-correlates these public data sources—including first-hand accounts, audio transmissions, the deep and dark web, traffic cameras, IoT sensors—to provide comprehensive, real-time event detection. (This number of data sources is increasing all the time with an expectation that this will reach 1m by the end of 2023).
The way they have built their solution and the way it can now manage incidents means you can look at risk at a macro level as well as a micro level. For example, you may have 50 offices around the world and want to know about specific types of events within ½ mile radius of each office, or you may have an executive visiting one location and want to track real time alerts in detail in that specific location. Whichever one you are managing you need to ensure your incident management platform can then help you manage that incident. Dataminr gives you a platform that has everything within one solution.
Incident Management
Real-time data alerting should be part of your incident management strategy. It’s essential to know when and where there are problems before they grow into bigger issues that could affect the health of your business. Alert response time is critical to an organisation’s success because it can have a direct impact on revenue, reputation and customer satisfaction. In order to respond immediately in today’s business environment, you need real-time data alerting with incident management functions built in so you can take appropriate action at the right time. With Dataminr, because this is all in one place you can move from the discovery via an alert to decision making response around the alert all in one solution. This means fast, efficient real-time incident response.
This all happens in real-time
The key to real-time alerting is in the words real-time. This means that if you’re alerted at 9:00 AM and your process is set up right then any alert generated, based on your playbooks, that effects your business can be acted on and managed appropriately. That might not seem like much, but it can make all the difference in how you respond to an issue.
Imagine a simple scenario: Your team has been working on a construction project for weeks now, but one day they hear about major disruption on the roads but are not sure why. Imagine if they had Dataminr and could be using data in real-time from traffic cams, chatter on the dark web or weather reports to name a few, that could allow the construction company to make decisions in real-time and to help ensure people and supplies etc are co-ordinated to site.
With real-time alerting, there’s no need for guesswork: You can see exactly what happened and react accordingly.
Rather than being reactive about the incidents, you can proactively manage them.
Rather than being reactive about the incidents, you can proactively manage alerts as they occur. You can use the incident management part of Dataminr to manage your incidents in a proactive way. An incident management system is an automated solution for managing problems that arise in your business or organisation.
It does this because the Dataminr solution can:
- Prepare effectively – helps companies to prepare with customised incident response playbooks.
- Can act faster – provides the most relevant and up to date information on fast evolving events with rich visual context coupled with the technology’s workflow capability enabling your team to operationalise quickly, collaborate efficiently and manage your response effectively.
- Full picture – Provides a full picture of what is happening and also provides an audit trail of how your team has managed an incident.
Conclusion
Dataminr is a powerful tool that is real-time AI for Event and Risk Detection that can be used to proactively manage and identify risk to your organisation. This allows you to respond quickly and effectively when incidents occur and mitigate risk and damage.