Products Included
Oktium Instant Live Video Platform (Per user or Branch)
Video
Solution Overview
Oktium is a live video connection between online customers and available salespeople or service providers at brick-and-mortar locations. Oktium adds convenience of personalised interaction bridging the gap between online and in-store experience. It allows interaction with integrated features such as a one-tap appointment setting, one-tap information sharing and one-tap payment options.
This solution allows you to build relationships with your online customers to help them complete the transaction online or you can invite them to “come in” and experience your solutions whilst seeing all of the emotion when you are dealing with them. The Face2 button feature can be customised and placed on your website or online store. It’s an easy, fast, and convenient way for your online customer to reach you.
Not only can you access this solution through a button on your website you can also access it through a link sent to you via email, or via a QR code.
Customer Challenges
With shoppers increasingly unable to visit brick and mortar retail locations on the high street and the rise of ecommerce, retailers are under pressure to enhance consumer digital experiences whilst ensuring they still get the personal touch and interaction they would expect in store.
With such a wealth of options online for customers, delivering this experience is key to customer loyalty and when the customer journey isn't right, you can lose customers and also abandoned shopping carts. The key to customer conversation is customer experience and this continues to be an area of exploration for retail.
Details
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Solution TypeAdapting Retail
Solution Number
TDSOL-222